How to contact the Massachusetts Department of Elementary and Secondary Education

Massachusetts Department of Elementary and Secondary Education
75 Pleasant Street
Malden, MA 02148-5023
781-338-3000

Online Applications and Help
Educators can find the answers to many questions about educator tests (MTEL) and applying for or renewing licenses at www.doe.mass.edu/educators. In addition to applying online, educators can check the status of an individual application, review letters that have been sent to them from the Department, and determine the requirements for particular license areas.  Superintendents and human resource directors can also obtain licensure information for all educators in their districts and can apply for waivers.

Walk-In Service
Educators may get information in person from 9 a.m. to 5 p.m. Monday through Friday at the Educator Licensure Service Office on the third floor of the DESE, 75 Pleasant Street in Malden.

Call Center
781-338-6600

The Call Center is open 2 p.m. to 5 p.m., Monday through Friday.